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5 Rookie Mistakes A Burger Delivery Business Must Avoid

A new year brings new business opportunities. We’ve had a few business questions and business tips requested. Thanks to Guest Blogger, Rohin D., we have some answers! Most of this advice works for any business. Good luck in the New Year!- Tia

5 Rookie Mistakes A Burger Delivery Business Must Avoid

It is no secret that every businessperson envisions a gradual and progressive growth of their enterprise. As the years go by, the proprietors hope to add more stores, and optimistically, a home delivery wing. While the creation of a delivery wing in a burger delivery business widens its coverage and adds more clients, it has its own fair share of nuisances. Often, these annoyances are easily avoidable – but only if you know them. The industry giants, having been in the sector long enough, are conversant with these exasperations and know how to circumvent them. Some of the mistakes you should avoid include:

  1. Undefined Delivery Radius

Having indefinite delivery zones is massively inconvenient, both for you and the consumer. If a client is covered today and the following day they are outside the delivery radius, they are likely to get pissed. Leaving a customer disgruntled often spells doom for most businesses.

This mistake is often a result of expanding too fast, without taking all matter into consideration. Consequently, the company becomes shorthanded, necessitating the abrupt cutting off of some areas. Thus, a subtle way to avoid this is to gradually expand coverage area as the number of physical outlets increases.

  1. Inconsistent Delivery Times

A hungry client is likely to turn angry in the blink of an eye. Often, in a bid to make sales, delivery companies find themselves making unfulfillable promises. Honest communication is the key to client contentment.

Investing in a real-time communication platform through which customers can track their orders can avert this gaffe. This system will notify customers when their food is dispatched, a message that can significantly cool their nerves.

  1. Allowing Drivers To Carry Loads of cash

From a security perspective, it is not advisable for drivers to carry large amounts of money. Malicious individuals can target the drivers, resulting in losses. Also, insincere drivers may find the cash too enticing and disappear.

Such scenarios can be avoided by designating a cash limit which when reached, drivers are obligated to hand over the money.

  1. Poor Staff Etiquette

Your employees are the face of your brand. Hence, the way they treat clients has significant influence over the number of returning clients. Several studies suggest that clients often expect welcoming tones and demeanor, though they might not explicitly show it.

Providing additional training to your working staff can considerably improve your firm’s reputation. Additionally, conducting an in-depth ethical check during the hiring process can also prove useful.

  1. Quality of Food

Any hotel business is about food.  It goes without saying that outlets that prepare sumptuous and mouth-watering cuisines are likely to attract more customers. Besides the delectability, the manner in which the food is packaged is equally important. Other aspects such as hygiene and complementary decorations also improve the overall excellence of the meal.

Ignorance and lack of attention to details always breed failure. By adhering to the fundamentals mentioned above, food delivery companies can thrive, becoming household names in the sector.  However, hard work is paramount as there is no other shortcut to success.

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